At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a Community Associate who is driven by providing world-class customer service to join our Rentals team. In this role you will act as the "face of Lyft," providing exceptional hospitality as you assist renters with their reservations. You will play a key role in operations behind the scenes, making sure vehicles are prepped (clean, washed and gassed) and providing renter support by chat and phone. If you enjoy working with your hands, love people and are a self-starter with a flexible schedule (including nights/weekends), we would love to meet you!

Responsibilities:

• Provide exceptional end-to-end service for our renters across three rental sites in the Bay Area (Oakland/San Francisco) 
• Assist vendors to ensure vehicles meet Lyft’s brand standards. This includes assisting with vehicle cleaning and gassing
• Support daily operations, including site opening and closing procedures, lot audits and customer outreach
• Identify process improvements to improve the efficiency of the operation and the service we deliver
• Flexible schedule: this role requires evenings, weekends and holidays 

Experience:

• Retail, customer service or rental car experience 
• High-energy individuals who love talking to people!
• Comfortable delivering service across many platforms including virtual (email, phone calls) and in-person
• Thrive in ambiguous situations and love tackling complex problems
• Has strong attention to detail and is a great multitasker 
• Has strong verbal and written communication and proficiency with common technology tools 
• Comfortable working outdoors and can stand for long periods of time
• Is a strong operator, willing to perform manual tasks as needed
• Has a valid have a valid driver's license and is comfortable transporting vehicles 
• Has a satisfactory driving record and is insurable under Lyft's policy

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.