Design Program Manager

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At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is seeking a Design Program Manager for the Product Design team. Design Program Managers are strategic partners with the design leads, leading and driving the design work forward every day. You’re passionate about design, and will help develop process and structure around projects within and around the design organization to make it as effective as possible. You will work across teams to shepherd and manage the delivery of design and customer experiences to completion. A creative approach to the operational aspects is your strength, along with strategic thinking and planning. You thrive in taking complexities to a simple, actionable level across the greater design team, and provide transparency into the design process. You’re savvy at connecting the dots, being a trusted partner to cross functional peers at Lyft. You’ll be a leader within the design organization and an advocate for the Product Design team and the design process.

Responsibilities:

  • Understand the core features and product inside out, and work with the team to help set design goals and trajectory
  • Shape, drive and document processes and tools for effective team workflows and collaboration
  • Support and elevate the quality of the design work
  • Work directly with a multidisciplinary team of designers, researchers, prototypers and animators
  • Collaborate, communicate, and negotiate with product managers, engineers and stakeholders at all levels across the organization
  • Own and drive the design project lifecycle from strategic planning, scheduling, requirements gathering, design reviews, delivery and implementation to launch
  • Scope and define projects strategically with cross functional partners and design team
  • Lead quarterly planning and prioritization with cross functional teams, balancing multiple inputs and needs
  • Provide up to date visibility into current projects, team utilization, project health and priorities
  • Participate in and facilitate design reviews, prep, and post-mortems
  • Collaborate with program management team and design leads with resourcing and team allocation
  • Manage deliverables in an accurate and timely fashion

Experience:

  • 5-7+ years of experience working in relevant design industry - product design and/or consultancies
  • Passion for user experience and design
  • Proven ability to manage workflows, project plans and ship high quality design
  • A ‘big picture’ approach in helping establish, support, and engage teams, while still managing the details
  • Great communication skills, written and verbal, with a diverse group of stakeholders
  • Attention to detail with borderline obsessive organizational skills
  • Relevant understanding and appreciation of current product design processes and systems
  • Comfortable with ambiguity and malleable workflows
  • Strong conflict resolution and negotiation skills
  • Resilience and equanimity in dealing with change, challenges and adversity
  • Proactive in seeking opportunities to improve and expand team, personal skills and experience

Benefits:

  • Great medical, dental, and vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.