At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Operational Excellence Team exists to teach and instill the mindset, tools and resources to create a team of excellent operators. We are the team that oversees our organizations operational education and development. As a member of this team, you will help create the content transforms our teams into a process-centered organization by achieving a culture of continuous improvement.

We are looking for a creative, mission driven, video generalist with experience working in multiple modes and media who is deeply passionate about impacting adult learning at scale. You will have the opportunity to help our teams grow by developing multimedia educational content that helps our employees become successful operators in a processed centered environment in their journey with Lyft - and beyond.

The Education Content Producer will be responsible for developing the visual aesthetic that serves the learning needs of drivers throughout their lifecycle with Lyft. Our community is diverse and this designer must be comfortable building media that supports a wide variety of learning styles, language preferences and regional needs. This role will own the creation of visual content in multiple modalities - from 2D animations to motion graphic design and execution to accompany how we flow physical work. The role requires an individual that can innovate, move quickly, has a creative mindset to reimagine the way that traditional visual design can be united through simplification.

Responsibilities:

• Shoot and edit educational video content to support the needs of the Operational Excellence team
• Own the full development lifecycle of illustration and animation (motion graphics) design for video and text-based education
• Advise on media-based learning solutions to ensure our employees receive educational materials where and when they need them 
• Collaborate with Learning Experience Designers and Subject Matter Experts to develop both an empathetic and data-driven deep understanding of our educational needs, and their barriers to success
• Serve as the team SME for educational media design - championing new learning approaches, technology, and modalities to ensure we provide a best-in-class educational experience for our teams
• Experience simplifying and translating material content for an audience that may not be technical. Help craft the visual story to meet our learners needs
• Comfortable adapting to priority projects in the moment, along with strategic long term initiatives

 Experience:

• Proven experience in multimedia design (illustration, animation, and video) and developing high-impact adult learning content including user interface walkthroughs, motion graphics templates, user interviews, narrative animation
• Expertise in video production - both shooting and editing - specifically with a documentary/educational lens
• Demonstrated history of collaboration with Learning Designers and Subject Matter Experts and influencing cross-functional stakeholders without formal authority
• An eye for visual innovation, story telling and a passion for creating great user experiences
• Able to work on multiple priorities in a fast-paced, dynamic environment
• Compassionate, customer-centric mindset

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.