At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for an experienced Fleet Specialist to join our Charlotte, NC Express Drive team! In this role, you will lead vehicle management and drive process improvements to increase utilization. If you have an entrepreneurial spirit, and like tackling aggressive goals, we would love to meet you!
Responsibilities:
- Manage the day to day fleet operations of an Express Drive location
- Build a strong culture of delivering best in class fleet management standards
- Manage relationships with various partners including insurance agencies, collision centers, etc. Collaborate with internal/external fleet management partners
- Manage PO process with collision centers, insurance adjusters, and HQ to ensure collision centers are paid in a timely matter
- Continuously find ways to improve fleet operations by reviewing cost analyses of service and maintenance.
- Manage and continually reduce vehicle out of service time across market
- Own utilization by prioritizing getting vehicles rental ready for Lyft Drivers
- Flag vehicle issues, program challenges, and bugs to internal/external partners
- Lead regular team meetings and maintain appropriate documents to ensure team members are kept informed and trained on the latest business updates and processes
- Report on business and team performance metrics
- Assist the Driver Service team with escalations as necessary
- Lead ongoing fleet management training to ensure operational excellence
- Represent Lyft's brand, mission, and culture both inside and outside of the organization
Experience:
- 2+ years of fleet management experience in a fast-paced environment
- You love operations: Motivation, engagement, and development come naturally
- You can identify problems and work to solve them quickly, continuously improving standards
- Excellent verbal and written communication
- Always a team player: You're positive, optimistic, and willing to help out wherever needed
- Self-directed and organized: You have a bias for action while maintaining attention to detail
- Embody servant leadership and operational excellence
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Bonus points if you’re an avid Lyft user and driver!
Benefits:
- Great medical, dental, and vision insurance options
- In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.