General Manager - Washington D.C

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over 4 years old

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At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

We are looking for a seasoned leader who is both an operator and strategist with experience with building and scaling businesses and operational teams in the field, driving real-world interactions with customers across multiple markets and regions. Additionally, you will have been influential scaling through a period of true growth, growing operational teams into hundreds.

A strong developer of people, you will have a non-stop builder mentality focused on motivating teams and individuals with opportunities to lead. You will also be known for fostering and strengthening relationships with remote teams and cross-functional partners across locations.

Responsibilities:

  • Entrepreneur:
    • Demonstrate the ability and drive to grow revenue and profitability by guiding in-market operations to help Lyft achieve its overall ridesharing growth goals in a highly competitive industry
    • Conceive, plan, and execute programs that will improve urban transportation by blending new technologies with advanced operational excellence practices. Identify new ways to add additional value for Lyft and its partners
    • Take initiative to contribute to and chase down multiple, sometimes unique, opportunities or deals to deliver a positive impact on the business
    • Build the localized strategy for Lyft in the market, combining corporate capabilities to meet unique local and regional needs and opportunities
  • Leader:
    • Communicate a compelling vision of the future Lyft is working to create
    • Develop a unified strategy and inspire the local team (operations, marketing, and business development) to achieve strategic goalsAct as an advocate for the team, the health of the business, and escalate issues that deserve attention
    • Set clear expectations and hold team members accountable for results
    • Prioritize the professional development of your team
  • Navigator:
    • Influence peers and stakeholders across Growth, Policy, Product, Finance, Marketing, Enterprise, etc. by surfacing issues and suggesting solutions
    • Utilize skills of influence with a diverse set of Lyft leaders and stakeholders to effectively advocate for market needs while aligning to company-wide programs
  • Ambassador:
    • Act as company spokesperson in interviews with media and work with our PR organization and external agencies
    • Build and nurture relationships with government officials and our driver/rider local community, acting as both the advocate and expert for DC

Experience:

  • 10+ years of senior strategic operating experience in a fast-growth environment 
  • Experienced in building, leading, and resourcing large-scale teams in the field, and committed to employee engagement, coaching, and career development of team members
  • Personal passion for community; motivated to inspire others by a deep connection to Lyft’s mission and core values
  • Experience being highly collaborative with cross-functional stakeholders and manage large scale projects
  • Comfortable leading within matrixed organizations, pulling in thought leaders from both internal and external sources to foster expertise for their teams
  • Demonstrated ability to influence at all levels, internally and externally
  • Entrepreneurial spirit -- You think outside of the box and are resourceful and fiscally responsible
  • Operational and data-driven mindset, passionate about eliminating waste and creating efficiencies 
  • Experience working in local DC government or with local/provincial regulators is strongly desired

Benefits:

  • Great medical, dental, and vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.