At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is searching for an experienced IT Service Lead. Are you someone who has significant experience with supporting a fast-paced, high-growth environment? Are you comfortable working as part of a large, distributed team supporting global IT operations while being based in Mexico City? 

Responsibilities: 

• Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
• Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
• Support and assist employees using AV systems, both onsite and remote, including Google Meet video conferencing hardware, projectors, audio and video conferencing
• Deploy and support software to end-users
• Respond to requests for support from the IT Service Desk in person, and via Slack or a ticketing system within a tiered service environment 
• Update of an inventory for hardware and software
• Management of local vendor relationships 

 Experience:

• 3+ years of experience in IT support roles
• Basic networking skills, including an understanding of servers, switches and WiFi
• Knowledge of administration of Apple computer products using enterprise management tools
• Experience using and managing ticket-based enterprise workflow management systems for ITSM Service Desk and document management repositories
• Strong OS X and Mac hardware troubleshooting experience
• Familiarity with Windows and Linux based systems 
• Administration of Okta and/or other single sign-on technologies 
• G Suite administration experience
• Previous use of Slack, Jira, and Confluence are preferred 
• Solid problem solving skills
• A positive, service-oriented attitude