At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft Business is changing the way companies, brands, and organizations alike leverage the Lyft platform to redefine the way they operate. We are solving big problems and meeting the needs of our clients and their people, from employees to customers and students to patients, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging, and rewarding, and we’re looking for customer-focused team members passionate about solving problems and delighting our customers.

As one of the Managers of our Account Management team, you’ll lead the team focusing on corporate travel, courtesy, commute, and event solutions. You’ll build a team to help our clients understand the power of Lyft Business and work closely with the Account Management Sales Leadership team to grow and drive the adoption of our existing clients. We’re building the next great transportation platform, and we’re looking for world-class talent to achieve our vision.

Responsibilities:

• Lead the West and Central Account Management team that will launch, manage, and grow Lyft Business customers across all solutions including corporate travel, courtesy, and events
• Drive revenue for Lyft Business by increasing overall ridership and product utilization, upselling incremental products and services, identifying and closing new business within existing accounts, converting to multi-year agreements and minimizing churn
• Build and maintain strong customer relationships and customer buy-in by creating collaborative, in-depth joint business plans with sign-off from senior stakeholders 
• Successfully attract and retain top-tier account management talent and drive long-term employee success with a focus on coaching, developing, and building high-performing teams
• Work collaboratively with internal cross-functional partners (Product, Engineering, Marketing, and Operations) to represent the voice of the top Lyft Business customers, highlighting key data points and customer insights to aid in product roadmap and design
• Address roadblocks, tackle challenges, highlight success, and communicate account ‘health’ updates for your portfolio of clients to Sales Leadership
• Manage executive relationships with our top Lyft Business clients to encourage our partnership goals and success
• Travel expected around 30%-40% of the time

Experience:

• BA/BS or equivalent experience required
• 8+ years of strategic sales or account management experience
• 5+ years with a proven record of success leading revenue-generating teams
• Strong client-facing experience influencing across levels within an organization in order to drive business success
• Experience building strategies to drive revenue growth within a managed portfolio
• Experience negotiating multi-year contracts across multiple stakeholders within an organization
• Thrives on navigating ambiguity and solving problems in a fast-paced, dynamic environment 
• Successfully managed remote teams and/or navigated effective remote relationships
• Knowledge of the industry's issues, a vision for its growth, and a commitment to advance Lyft’s forward-looking strategies within the marketplace
• Outstanding written and verbal communications skills
• Driven by Lyft’s vision to improve people's lives through the world's best transportation

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.