At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a Market Expansion Lead to help grow its rapidly expanding Lyft Rentals program, a new service that allows Lyft users to seamlessly rent a car for weekend getaways, business travel and errands. Reporting to the Operations Manager, you will be responsible for the successful planning, execution, monitoring, and closure of projects to launch new Lyft Rentals locations, products, and services. You will manage the coordination across Real Estate, Product, Regulatory, Operations, and external teams, among others, to deliver projects on time and within scope. You will also help train, onboard, and oversee new locations during infancy to ensure the operations are running smoothly and as expected. 

We’re looking for a highly organized and self-motivated individual who is comfortable leading teams of people and driving the progress of highly visible, complex, collaborative projects. You have experience in designing project plans from scratch and identifying solutions to unforeseen problems. You have the ability to ask probing questions, detect unstated assumptions, drive consensus, and resolve conflict. You are also exceedingly customer-focused and are always looking to find solutions to optimize for the best customer experience. If you are comfortable in uncharted territory, have experience bringing clarity to ambiguous situations, and enjoy learning new things, we’d love to meet you! 

Responsibilities:

• Design, develop, and manage project plans utilizing project management tools
• Collaborate across teams to define and ensure commitment to project schedule, scope, objectives, milestones, and deliverables
• Monitor project risk, resolve conflicts, and escalate issues to management as necessary 
• Establish and lead all working group meetings: Create agendas, assign reporting responsibilities, and distribute key takeaways
• Iterate on launch playbook to improve the speed and execution of each new market
• Understand the needs of our renters (our customers) to build the right customer-service flows in each market
• Build strong relationships with local partners and hold local operations team accountable to standard operating procedures and customer service standards
• Help new markets launch and operate in early days. Hands-on approach a must. Willingness to serve customers, jump in where necessary is critical.
• Onboard the operations team in new markets leveraging existing training infrastructure and internal tools and workflows.

Experience:

• 3+ years project management experience 
• 3+ years of operations and customer service experience, car rental experience is strongly preferred
• Understanding of project management phases, techniques, and tools
• Demonstrated critical thinking and problem solving ability
• Strong written, verbal, and presentation communication skills 
• Experience delivering process-centered solutions
• Ability to facilitate discussion and drive consensus in cross-functional working environments
• Excellent attention to detail and organization skills
• Willingness to travel up to 50%

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.