Office Operations Specialist - New York City

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At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Office Operations Specialist is responsible for providing exceptional operational and facilities support for a 450-person office, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.

You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

 

Responsibilities:

  • Be the face of the Office Operations team, providing first class customer service for Lyft team members based in and visiting the NYC office
  • Manage office vendor operations & relationships for services related to day-to-day office maintenance and events (e.g. janitorial, furniture, food/beverage, plants, etc.)
  • Act as the primary point of contact for property manager and building security; partner with the Security team to assess, solve for or escalate office-related physical security issues
  • Manage inventory of all office supplies and place orders as needed
  • Perform regular floor walks daily to ensure all conference rooms and shared spaces are neat, organized and in general working order, escalating issues as applicable
  • Manage incoming and outgoing mail/shipment process within the office
  • Utilize JIRA ticketing platform to field & resolve inbound office requests & inquiries from team members
  • Partner with HR, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members
  • Maintain consistent and clear communication with other Office Team members in regards to any facilities or security related concerns
  • Partner with leadership on site to provide facilities support for Lyft events
  • Other site specific duties required by the property in question
  • Support the Office Operations Lead and Manager in additional duties as necessary

 Experience:

  • Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
  • A passion for facilitating an overall positive employee experience through ongoing operational support
  • 3+ years of customer service experience
  • 1+ years of office operations experience
  • Possess the ability to remain agile and multi-task effectively in a fast paced environment
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Strong ability to manage competing priorities and projects
  • Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
  • Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Benefits:

  • Great medical, dental, and vision insurance options
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.