At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a Marketplace Operations Manager to build and grow Lyft’s newest last mile delivery business. You’ll be a pioneer with the support of Lyft’s resources and scale. This role will be a blend of analytics, strategy, and operations. The mission is to ensure 100% fulfillment of deliveries by optimizing supply deployment and streamlining on-the-ground operations at our partner locations. 

You will work closely with many of Lyft’s cross-functional subject matter experts in product, business development, operations, and more. The bar is already extremely high, but we raise it an extra notch to find someone who shares Lyft’s vision of improving people's lives with the world's best transportation. We are passionate about defining Lyft as the ground transportation partner of choice, ruthless about our results, and value our diversity, inclusion, and having fun.

Responsibilities:

• Develop, execute, and scale operational and marketplace strategy for Lyft Delivery
• Liaise with Rideshare and product teams to ensure delivery fulfillment through supply planning, driver engagement, and managing marketplace balance
• Work with local teams to scale last mile pickup operations at partner sites across Lyft markets
• Collaborate with Lyft’s partner management team as well as  third party organizations to ensure compliance to required service levels
• Drive key operational and program milestones to hit short and long term business performance and hit OKRs
• Partner with broader product, technical, operations, business development, marketing, customer experience teams to foster innovation and drive execution

Experience:

• 8+ years in high growth, entrepreneurial environment with expertise in analytics and operations
• 2+ years in marketplace businesses preferred
• Proficient in SQL and quantitative analysis, you can deep dive into large amounts of data, draw meaningful insights and actionable conclusions
• Makes ideas happen from conceptualization to on-the-ground execution
• Exceptional communication (listening, written, and oral) skills with the ability to present findings and recommendations targeted to the audience in question
• A drive to understand the core issues along with the determination to uncover the solution
• Highly collaborative with the proven ability to manage large scale projects and influence cross-functionally
• Comfort with ambiguity

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.