At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Lyft is looking for a Partner Management Specialist to join the Driver Enablement team in our Nashville Corporate Office. We are looking for someone who can contribute to refining our driver experience as well as support the dynamic growth of a large-scale team. This role will be a mix of daily performance management, facilitating communication with our partners, and successful project management. We are looking for an individual who exhibits self-motivation, strong analytical skills and the ability to interact professionally with stakeholders across a variety of positions. The ideal candidate takes initiative, communicates clearly, and works with the team to #MakeItHappen.
Responsibilities:
- Help triage partner related inquiries and issues to the appropriate points of contact
- Conduct product/process training, performance audits, and business reviews
- Identify & deploy best practices via training and systems to increase partner quality
- Utilize qualitative and quantitative feedback to optimize and develop workflows
- Perform deep-dives to understand user behavior
- Communicate insights in creative and compelling ways
- End to end ownership of all partner related projects
- Monitor SLAs and assist with workforce management
Experience:
- Comfortable in a fast-paced environment, subject to change and uncertainty
- Aligned with Lyft’s core values
- Bachelor’s Degree or equivalent work experience preferred
- Ability to ask, as well as answer, meaningful and impactful questions
- Positive attitude with a willingness to attack challenging intellectual problems with energy
- Experience leveraging data to make business decisions
- Advanced experience with Google Sheets
- Excellent communication skills - written and verbal
- Self-motivated and ready to go at a moments notice
- A great listener who is outstanding with documentation
- Proven ability to operate in grey areas; adaptable and agile
- Strong analytical skills and effective vendor / client collaboration skills.
- Proven ability in driving strategies across multiple functions/teams remotely to ensure cohesion towards our outcomes
Benefits:
- Great medical, dental, and vision insurance options
- In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Monthly commuter subsidy to cover your transit to work
- 20% off all Lyft rides
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.