At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Lyft is seeking a User Experience Researcher to join our Risk Solutions team and partner with Design, Product Management, Data Science, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new opportunity areas, test concepts as they are being developed, and evaluate products once they’ve rolled out. Our Risk Solutions team strives to inform drivers about auto insurance coverages, innovates to prevent accidents, and empathetically handles insurance claims. Your contributions will directly inform product decisions and guide design iterations.
You are a flexible team player that excels in an energetic working environment. You are also comfortable working closely with passionate designers, product managers, and engineers that care deeply about creating experiences that bring people together.
Responsibilities
- Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, information architecture studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful
- Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
- Partner with our data science partners to provide qualitative context for their quantitative insights
- Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
Requirements
- 3+ years of experience conducting qualitative or mixed methods research, with a strong grasp of a variety of methods
- Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Economics, or a related field OR comparable UX research experience
- Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization, and at senior levels
- Ability to balance multiple projects in parallel and manage time effectively
- Willingness to take initiative, run with projects, and speak up when support and guidance is needed
- Strong listening, analytical, and organizational skills
- Excellent storyteller, with strong written/verbal communication and presentation skills
- Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment
- Strong interpersonal skills, with the ability to build relationships across functions and locations, and work collaboratively with a variety of stakeholders
- Travel (up to 20%) may be required
- Bonus points
- Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field
- Quantitative research experience and a strong grasp of survey design
- Design thinking methods and brainstorm facilitation
- Visual communication, information design, or wireframing skills
Benefits:
- Great medical, dental, and vision insurance options
- In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Monthly commuter subsidy to cover your transit to work
- 20% off all Lyft rides
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.