See yourself at Twilio

Join the team as Twilio’s next Business Analyst (Product Manager) on the Voice Connectivity Product team.

About the job

Twilio is looking for a Product Manager to join the Voice Connectivity product team of the Twilio Communications business unit. Twilio Voice connects calls to over 200 countries, sells over 250 number types, with logic to trigger one of over 2000 billable items. The complex nature of costing (supplier reconciliation), pricing, and billing requires the creation of visualizations and reports. You act as an owner to ensure the health of the business.  Also, you will define requirements and work with engineering to build the next generation of tooling needed to operate the world's largest voice network for business to consumer calling. 

Responsibilities

In this role, you’ll:

• Manage the business with a data-driven mindset. Use tools such as Looker and run SQL or Kibana queries to find insight and make recommendations.
• Build a world-class tooling for the voice operations team
• Partner with Pricing Strategy and Pricing Operations to determine the pricing and packaging for Twilio’s global voice connectivity products. 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Use tools such as Looker and run SQL queries to find insight and present in visualizations such as some of the following: Kibana, Looker, Tableau, Grafana
• Analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Bachelor in Computer Science, Engineering, data science, or equivalent practical experience 

Desired:

• Basic Scripting in languages such as Python and Javascript to perform data analysis or automation. 
• Experience with the cloud, APIs, communications, and/or enterprise software
• Experience working as a Business analyst
• Experience as a software developer

Location

This role will be based in our Tallinn, Estonia office or remote from Estonia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.