Role:                                              Operations Associate
Compensation package:              £28,000 basic (£29,000 OTE)
Office location:                             Old Trafford, Manchester, M16 0PQ
Working hours:                             1pm - 10pm (Monday to Thursday) 1pm - 6pm (Friday) 

We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams. Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.

Responsibilities: 

• Responsible for the project management of all creative aspects of the client journey.
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
• Contacting clients following email campaigns to ascertain update requirements.
• Understanding the Account Managers client base and supporting with searching for additional business opportunities.
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
• Perform audio branding quality check calls with clients and troubleshoot when required.

Experience required:

• Solid verbal and written communication skills with proven experience within a similar role
• An ambitious self-starter with drive, creativity and a commitment to first-class customer service
• Strong listening and writing skills and an ability to speak articulately and confidently
• High levels of attention to detail and expert organisational/time-management skills
• Expertise with all standard PC software and CRM databases
• A commercial mindset to be able to balance client need with business objectives
• Commitment to personal development and career growth

What you’ll get in return:

• Competitive salary and rewards
• £50/month timekeeping bonus
• Career development and progression directly linked to your performance
• Free gym membership at PureGym
• Cycle to work scheme
• Birthday time off to celebrate
• Fundraising initiatives for our registered charity – the PHMG Foundation
• All expenses paid company events in sought after venues
• On-site barber and beautician
• Smart pension scheme
• Life insurance and critical illness cover
• Creative, spacious offices with breakout areas and bar

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

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