• Lead, coach, manage, and develop a team of 75-200 associates and 4+ salaried managers.
• Communicate policies and serve as the primary source of information for the team, ensuring compliance, consistency, and taking corrective action when necessary.
• Create, manage, and support recognition programs to foster a positive work culture.
• Ensure the implementation of safety programs and compliance with OSHA regulations to maintain a safe work environment for all associates.
• Establish and enforce procedures for building security and product loss prevention.
• Serve as an integral part of our Operations team, assuming the role of an Area Manager in one of our largest fulfillment centers nationwide.
• Own performance reporting for your areas of responsibility within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict Service Level Agreement (SLA) expectations, providing clear verbal and written reports on performance and developing action plans as needed.
• Collaborate with cross-functional teams to troubleshoot fulfillment-related issues.
• Act as an escalation point for risk mitigation and issue resolution.
• Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives for improvement.
• Analyze defect rates, identify trends, and recommend operational improvements internally and across the network.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned.
• Work closely with the Growth and Engineering teams to prioritize the resolution of systemic problems.

• A minimum of 2 years of experience managing a team of 5 or more individuals.
• Physical capability to lift up to 49 pounds with or without reasonable accommodation.
• Willingness and ability to frequently engage in physically demanding tasks such as pushing, pulling, squatting, bending, and reaching.
• Ability to stand/walk for extended periods, typically up to 10-12 hours.
• Comfort working in an environment with varying noise levels, which can sometimes. 

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