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JMA makes 5G possible for organizations with the most critical connectivity demands in the world. From its global tech centers, JMA is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare facilities, and the busiest transit centers.
 
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today. 

We are seeking a skilled and proactive Tier 2 RAN (Radio Access Network) NOC Engineer to join our Network Operations team. The ideal candidate will have a deep understanding of RAN technologies and will be responsible for providing technical support and troubleshooting for complex RAN-related issues in a telecom network. This role involves analyzing, diagnosing, and resolving network problems to ensure optimal performance, alongside collaborating with cross-functional teams to deliver efficient and scalable solutions.

Responsibilities:

  • Troubleshooting and Issue Resolution: Provide second-line technical support for RAN-related issues, ensuring timely diagnosis and resolution of faults across the network, including radio equipment, hardware, and software.
  • Root Cause Analysis: Perform in-depth analysis to determine the root cause of network performance issues and outages. Work with Tier 1 and Tier 3 engineers to escalate or resolve issues as needed.
  • Performance Monitoring: Utilize network monitoring tools to continuously assess the performance of the RAN. Detect, track, and resolve performance degradation, capacity issues, and alarms.
  • Configuration and Optimization: Assist in the configuration, testing, and optimization of RAN hardware and software, including base stations, controllers, and related infrastructure, to improve network coverage and capacity.
  • Documentation and Reporting: Maintain accurate records of network issues, resolutions, and performance metrics. Provide detailed reports on troubleshooting steps, findings, and improvements made to the system.
  • Collaboration: Work closely with Tier 1 NOC analysts, vendors, and other internal teams to ensure swift problem resolution and effective communication during incident management.
  • Software/Hardware Updates: Support firmware and software upgrades for RAN equipment. Assist with the implementation of patches and ensure proper configuration post-upgrade.
  • Technical Expertise: Provide guidance and technical expertise to Tier 1 NOC Analysts and other junior staff, ensuring adherence to best practices in RAN management and troubleshooting.
  • Customer Support (if applicable): Engage with customers (internal or external) to gather details about network issues and provide timely updates on the status and resolution of incidents.
  • Knowledge Sharing: Stay updated on the latest developments in RAN technologies and network management tools. Share knowledge and best practices with the team.

    • Skills & Qualifications:

  • Bachelor’s degree in Telecommunications, Engineering, Computer Science, or a related field, or equivalent professional experience.
  • 3+ years of experience in RAN support, network operations, or network troubleshooting within the telecom industry.
  • Experience with RAN equipment (e.g., base stations, controllers, antennas, etc.) and related technologies (2G, 3G, 4G, 5G, LTE).
  • Experience with network monitoring tools such as OSS (Operations Support System) and other RAN performance management platforms.
  • Strong understanding of radio network principles, including coverage, capacity planning, interference management, and performance tuning.
  • Knowledge of radio access technologies (LTE, 5G NR, UMTS, etc.) and network protocols.
  • Familiarity with network troubleshooting techniques and tools (e.g., SNMP, log analysis, protocol analyzers).
  • Hands-on experience with radio equipment configuration, optimization, and fault management.
  • Excellent problem-solving skills with the ability to analyze and resolve complex technical issues.
  • Strong communication skills for working with both technical and non-technical stakeholders.
  • Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
  • Certifications (Preferred but not required):
  • Vendor-specific certifications (e.g., Ericsson, Nokia, Huawei).
  • Telecom-specific certifications such as GSM/UMTS/LTE or 5G certification.

    • Work Environment:

  • Flexible working hours and occasional on-call duties may be required.
  • Occasional travel to remote sites may be necessary for on-site troubleshooting or installations.
    • Learn more about our current opportunities on our career site!
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    At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.
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