Featured Company
Atomic Labs LLC

2 jobs
Customer Service Agent (Outbound)
about 1 month

Ninja Van Subang Jaya, Selangor, Malaysia

Assistant, Middle Mile (Freight Coordinator, Longhaul)
about 1 month

Ninja Van Shah Alam, Selangor, Malaysia

Manufacturing Engineer III
about 1 month

Penumbra Inc Roseville, CA

コーヒープロダクション - 正社員 （北砂ファクトリー）
about 1 month

Blue Bottle Coffee Company Tokyo, Japan

(Sr.) PMO Analyst
about 1 month

Lalamove Hong Kong, Hong Kong

Senior/Staff IT SOX (IT GRC) - (Bangkok based, relocation provided)
about 1 month

Agoda Bangkok (Central World Office)

Staff Software Engineer - Linux Platform Foundations
about 1 month

Okta Inc Bengaluru, India

Staff Technical Program Manager
about 1 month

Okta Inc Bengaluru, India

Accounts Payable Analyst (Manila)
about 1 month

Okta Inc Manila, Philippines

Principal Engineer, API Protection
about 1 month

Netskope Inc Taipei, Taiwan, Province of China

Chinese Speaking Analyst - Global Call Centre, Remote Work.
about 1 month

Hitachi Vantara Kuala Lumpur, Malaysia

Sr Software Engineer
about 1 month

The Trade Desk Inc Singapore, Singapore

Inside Sales Manager
about 1 month

Pure Storage, Inc Melbourne, Australia

Director,Head of Technical Writing
about 1 month

Rubrik, Inc. Palo Alto, CA

Direct Support Professional DSP / Hab Tech
about 1 month

BAYADA Home Health Care Roxboro, NC

Radiation Effects Test Engineer - Orlando
about 1 month

SpaceX Orlando, FL

Home Health Registered Nurse
about 1 month

BAYADA Home Health Care Salem, India

Shape the Future of AI — Croatian Talent Hub
about 1 month

Welocalize Croatia

Full Time Outpatient Physical Therapist- Senior Living Home Health ($5,000 Sign On Bonus)
about 1 month

BAYADA Home Health Care Doylestown, PA

Senior Software Engineer
about 1 month

Content Square Paris Area, France

Customer Service Agent (Outbound)

See more jobs from Ninja Van

about 1 month old

Apply Now
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

  • Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
  • Update our internal CS Systems with customer information & customer enquiries.
  • Provide complete and accurate responses to customers –make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required. 
  • Adhere to work schedule as planned.
  • Use call center technologies, and ensure that all actions taken to handle customers’ enquiries, problems and complaints are in compliance with the Company’s Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
  • Keep yourself abreast with all the latest information on the company’s product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner. 
  • Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
  • Maintain confidentiality of the organization’s customers and data.
  • Maximize opportunities to up-sell or cross-sell company products and services.
  • Ensure individual/team KPIs are met/achieved consistently.
  • Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.

    • Requirements:

  • Minimum SPM (min pass in Math, BM, Eng) + 1 year accumulated fulltime working experience in CS, Sales, Marketing.
  • Fresh Diploma holders / Fresh grads will also be considered.     
  • Good communication skills
  • Ability to listen, understand questions and provide relevant response
  • Ability to articulate / express oneself clearly to get the message across
  • Speech is clear + good tone of voice 
  • Language proficiency in English, BM, and able to speak Mandarin is an added advantage 
  • Good English grammar, standard + proper BM.
  • Proper pronunciation
  • Correct choice of words, i.e. no mixing of languages
  • Basic mathematical computation skills 
  • Fast learner, able to grasp knowledge on telecommunications services quickly. 
  • Familiar with PC usage & knows how to navigate around websites/portals.
  • Customer Focused.
  • Has good measure of confidence level – i.e. not easily intimidated by irate customers, not timid
  • Good telephone etiquette : polite, uses proper salutation
  • Patient & able to work in a high-stress environment & desk-bound job
  • Willing to work different shifts.
  • Willing to work at odd hours if needed
    • Submit a job application
    By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
    Apply Now