About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration.

We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn, and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness. We are a skillful, driven, and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity

As Director, Content Operations, you will play a key leadership role in analyzing customer and product data to determine business value and priorities, setting the strategy, roadmap and KPIs to deliver efficient and effective operations. You will build and manage multiple large teams in a fast-paced, international environment.

You will lead your teams in execution, collaborate closely with product managers and IT on A/B experiments and reporting, and coordinate with accommodation supply, connectivity, strategic partnerships, and customer support teams to ensure operational excellence.

This position is based in Bangkok, Thailand, reporting to the Senior Director of Content Product and Operations, and is open to candidates worldwide. We will assist you with visa and relocation, ensuring a smooth transition to working and living in Bangkok.

Responsibilities

• Develop and execute content and product operations strategies to support Agoda’s business goals.
• Set content and data priorities based on customer needs and business value.
• Establish and track KPIs to measure business impact and operational performance.
• Create and manage roadmaps and project plans for key initiatives.
• Collaborate with cross-functional teams, including Product, Technology, and Supply, to deliver effective content solutions.
• Lead, develop, and mentor a high-performing team, fostering a culture of innovation and accountability.
• Monitor and improve content systems and processes for efficiency and quality.
• Troubleshoot and resolve issues across the content supply chain.

Experience Required

• 10+ years of experience in driving Operations for large organizations
• At least 6 years of direct management experience, including leading teams of 20 or more
• Experience managing teams in the e-commerce or technology/internet space
• Proven ability to set and execute content or operational strategy to drive business results
• Strong analytical skills and data-driven decision-making; SQL expertise a plus
• Demonstrated experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goals

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