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Customer Service Agents for Government Relations

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About the Team
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Customer Service Agent for Government Relations, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in UAE to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.

Responsibilities

  • Periodically reviewing local complaint management processes to identify pain points
  • Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required
  • Contributing flow improvement projects in ticketing systems
  • Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
  • Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up

    • Expected Qualifications

  • Experience in retail and e-commerce law, government escalations and regulatory compliance in UAE.
  • In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in UAE law
  • Strong Arabic language written and verbal communication skills
  • Ability to work in a fast-paced and ever-changing environment
  • Analytical thinking and problem-solving abilities, team work
  • Capable of multitasking, ability to manage stress and strict deadlines
  • Excellent research and follow-up abilities
  • Solid skills using MS office tools
    • What We Offer
    - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
    - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
    - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
    - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
    - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

    Take the Next Step
    If this role excites you, apply today, we look forward to taking the next step with you.
    Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
    Apply Now