Senior Account Expansion Manager 

Location: London Office (Holborn)

Reporting to: Director of Customer Success, UK&I

About Zeelo:

Zeelo is an Enterprise TransitTech company that provides software and services to organisations with a mission to empower opportunity through sustainable transportation.

Our core values are Trust, Efficiency and Drive.

Today Zeelo has 130+ employees, completes 500,000 rides per month and serves clients including Amazon, Ocado, Asos within our Commute vertical, and over 75 schools within the Education vertical.

We have developed a best-in-class technology platform that connects organisations with riders and operator partners consisting of a route optimization platform, mobile apps and operations management system. Our software and managed services improve service levels, enhance bus occupancy, minimise CO2 emissions, reduce costs and streamline administrative processes.

About the Role

This role is a strategic commercial position responsible for driving new site wins, growing existing accounts, and executing revenue-focused expansion strategies across Zeelo’s Education and Commute verticals.

You will play a pivotal role in growing Zeelo’s footprint by owning the commercial performance of a defined client portfolio — identifying, pitching, and closing opportunities to expand Zeelo services across new locations, business units, and contracts.

Core Objectives

• Deliver new site wins through client expansion, referrals, and multi-site planning.
• Achieve defined commercial KPIs including revenue growth, upsell conversion, and gross margin improvement.
• Retain and grow strategic accounts by embedding Zeelo as a long-term, trusted partner.
  
  

Key Responsibilities

• Own a defined revenue and gross margin target linked to site expansion, service growth and retention.
• Build commercial account plans to map, influence, and convert new opportunities across your portfolio.
  
  
• Identify and lead commercial proposals for new service launches with support from internal teams.
• Manage renewals and re-bids with a focus on increasing contract value and term length.
• Lead commercial negotiations and contract discussions, protecting both client satisfaction and Zeelo profitability.
• Forecast accurately, update pipeline weekly, and report progress to the commercial leadership team.
• Champion operational excellence post-sale to ensure retention and unlock future expansion.
  
  

What You'll Bring

• A proven ability to drive expansion revenue and win multi-site contracts.
• Experience managing enterprise or complex B2B accounts, ideally in transport, tech or services.
• Commercial acumen: you're financially literate, contract-aware, and confident in negotiation rooms.
• Self-starter mentality with a growth mindset — you spot opportunity where others see noise.
• Data-driven approach to performance management and client ROI storytelling.