Why We Have This Role

How You’ll Find Success

• You have highly developed research skills and use them to understand the UX of our products, key user scenarios and business needs of our customers and how people collect, monitor and share insights inside their organizations.
• You infuse Qualtrics with these user and product insights as you help shape and drive the vision and strategy for the next generation of Qualtrics products.
• You work cross-functionally with designers, program and product managers, line of business owners, engineers, data scientists, and strategic planners to develop products that are easy-to-use and successful.
• You’ll inspire those around you to understand the customer and have a multiplier effect on creating enthusiasm for products and features. 
• You’ll drive actionable insights that guide product decisions by leveraging your strong research background in understanding human behavior and technology.

How You’ll Grow

• You own the development of research strategy and push the boundaries on existing methodologies to deliver new innovative processes for conducting UX research.  
• Your strong research background in understanding human behavior and technology help you drive actionable insights that guide product decisions.
• You inspire those around you to understand the user and have a multiplier effect on creating enthusiasm for products and features.

Things You’ll Do

• As the UX product insight expert, you are the voice of user experience and product feedback. You know what users want and our product gaps. You have a strong voice that guides the product team’s understanding of feature prioritization and UX improvements.
• You will be the sole UX researcher on the product team focusing on developing Employee Experience products.
• You will collaborate with product managers, designers, engineers, data scientists, and strategic planners to identify customer perceptions about Qualtrics and existing products, define key scenarios, and collaborate to develop new or improved product concepts.
• You are a valued voice that influences decisions about what matters most for the platform and products in terms of user experience.
• You are known as an exceptional research partner who gets the data that matters most and delivers actionable insights.

What We’re Looking For On Your Resume

• Undergraduate and Master's degree in one of these disciplines: Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar.
• 3-5 years of industry research experience.
• Exceptional and demonstrated end-to-end qualitative AND quantitative research skills.
• Strong analytical and problem solving skills and the ability to navigate complex, ambiguous areas by aligning teams and stakeholders on the research insights.
• High standards of detail, excellence, professionalism and role model behavior.
• Experience working closely with UX Design, Product, and Engineering teams to drive high quality research processes and deliverables.
• Ability to effectively implement research recommendations to drive changes to the product strategy and roadmap.
• A portfolio that includes examples of leading strategic research with significant business outcomes.

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 yearly Experience bonus to be used for an “Experience” of your choosing
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.