Be part of a growing team committed to delivering exceptional support experiences that enable Dynamic Work across Okta. Technology is at the center of everything we do, and our Global Support team plays a critical role in supporting both employees and workspaces through world-class service and innovation.

We’re looking for an Associate IT Support Engineer who’s passionate about helping people, solving problems, and making tech just work. In this role, you’ll be resolving IT issues quickly, keeping things running smoothly, and making sure our employees have the tools and support they need to do their best work.

In this role, you’ll be part of a globally distributed team, providing both remote and onsite support. Whether it’s via Slack, Zoom, or email, you’ll be helping folks troubleshoot everything from account access to hardware issues, and escalating more complex issues when needed.

You’ll also play a big part in sharing knowledge, and keeping security top of mind in everything you do. We're looking for someone who’s not just great at fixing problems, but also loves improving the way things work and has a strong employee-first mindset.

This isn’t your typical help desk gig - we’re transforming how people work, and we’re having a lot of fun doing it. You’ll work on interesting challenges, and help shape an incredible employee experience along the way that provides IT support for our employees and maintains in-office technologies.

Job Duties and Responsibilities:

• Deliver a first-class support experience to Okta employees and contractors in APJ and globally
• Aim for first-touch resolution while balancing priorities in a dynamic environment
• Provide real-time support via Slack and Zoom, escalating when needed
• Offer onsite support in Tokyo and travel to other offices or vendor sites as required
• Support onboarding/offboarding processes, including app provisioning and de-provisioning
• Quickly adapt to new tools and systems to support organizational change
• Communicate clearly and professionally with employees at all levels across regions
• Use ServiceNow to manage and resolve tickets within defined SLAs
• Proactively support cross-functional projects and company-wide efforts
• Engage in cross-team initiatives, syncs, and learning sessions

What you’ll bring to the role

• 1-2 years supporting internal or external customers in an IT Helpdesk environment
• Ability to communicate and translate in Japanese and Business English
• Familiarity in both MacOS (JAMF) and Windows (InTune) platforms.
• Familiarity with video conferencing systems preferable
• Strong communication skills and customer service attitude.
• Passion for helping people and a positive attitude.

Additional skills or certifications a plus:

• Okta 
• Google Suite 
• JAMF
• Workspace One
• Okta
• ServiceNow
• Atlassian Suite
• Google Suite
• Slack 
• Salesforce 

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