See yourself at Twilio

Join the team as Twilio’s next  Senior Product Manager - Optimization Insights & Performance

About the job

This position is needed to We are looking for an experienced Principal Product Manager to lead the insights and performance management products of Billing products. Your role is to define and build data products that deliver actionable billing performance insights for our customers. 

This role is an opportunity for someone who enjoys operating with a wide of cross-functional teams and stakeholders, from developing a deep understanding of billing performance towards simplifying the complexity to provide deep insights for our customers..  

Responsibilities

In this role, you’ll:

• Own the roadmap for all billing insights—subscription lifecycle, transaction flows, pay as you go, and invoiced customers
• Partner with engineering to define product specifications, design features, and deliver new functionality to customers
• Measure and monitor key KPI performance for specific features.
• Develop improvement plans for key KPI degradation.
• Leverage internal KPIs to identify feature opportunities.
• Prioritize features and develop quarterly priorities and annual backlog.
• Partner with UX, Research, and Engineering on feature design.
• Work with engineering during feature development to ensure feature objectives are maintained.
• Develop A/B testing plan with analytics.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of product management or equivalent experience with technology, financial, or ecommerce company.
• Discovery, building, and delivery of actionable data products for our customers to identify and activate revenue and risk optimization opportunities
• Experience in one or more of the following: big data, machine learning, artificial intelligence, experimentation, data analytics
• Experience using and delivering data analytics and visualization solutions to drive business insights.
• Experience working in banking, retail finance, credit cards, payments, or consumer financial services.
• Familiarity with best practices in fraud prevention and detection, Data Privacy, and PCI standards.
• Basic technical background and understanding of software development principles.
• Ability to build relationships cross-functionally with multiple teams and strong communication skills.
• You will be an evangelist of our Insights products, and their impact to colleagues, customers, and partners
• You will set a high bar in performance measurement quality and build a strong data-driven culture for our teams

Desired:

• You’re an excellent verbal and written communicator. You’re able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision.
• Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality

Location

 Remote based in British Columbia, Salary -CAD 142,800.00 - CAD 178,500.00  

Travel:

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.