Featured Company
Peloton

55 jobs
Training & Quality Analyst
about 1 month

Lalamove São Paulo, Brazil

Manager, Publisher Development
about 1 month

Jun Group New York, NY

Senior Director, Publisher Development
about 1 month

Jun Group New York, NY

Director of Compensation
about 1 month

Squarespace Inc New York City, NY

Supplier Development Engineer, Mechanical (Starshield)
about 1 month

SpaceX Hawthorne, CA

Mechanical Engineer (Super Heavy Booster)
about 1 month

SpaceX Starbase, TX

Principal Game Producer – League of Legends
about 1 month

Riot Games Inc Los Angeles, CA

Sr. SMB & Channel Sales Program Manager, LATAM
about 1 month

Pinterest São Paulo, Brazil

Staff Data Scientist, Engagement Ecosystem
about 1 month

Pinterest San Francisco, CA, US; Remote, US

Senior Technical Writer I
about 1 month

DigitalOcean Denver, CO

Senior Technical Writer I
about 1 month

DigitalOcean Seattle, WA

Senior Technical Writer I
about 1 month

DigitalOcean San Francisco, CA

Senior Technical Writer I
about 1 month

DigitalOcean Austin, TX

Senior Technical Writer I
about 1 month

DigitalOcean Boston, MA

Senior Product Marketing Associate
about 1 month

CarGurus Boston, MA

Senior Software Engineer
about 1 month

MongoDB Atlanta; Austin; Baltimore; Boston; Charlotte; Chicago; Nashville; New York City; Philadelphia; Princeton; Tysons; Washington DC

Senior Consulting Engineer
about 1 month

MongoDB Ottawa; Toronto

Senior Consulting Engineer
about 1 month

MongoDB Dallas; Hartford; Minnesota; Ohio; Tennessee

Forward Deployed Engineer, AI
about 1 month

MongoDB Austin; Boston; Chicago; New York City; San Francisco

Nurse Practitioner (NP) - Bayonne
about 1 month

Clover Health Care Services Field - New Jersey

Training & Quality Analyst

See more jobs from Lalamove

about 1 month old

Apply Now
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move what matters. Delivery is what we do best — and we make sure it’s always fast and simple.

Since 2013, we’ve been working in the logistics industry to find the best delivery solutions for the world.

Our goal is to make Lalamove synonymous with delivery, and our mission is to empower local communities by making deliveries quick and easy!

We’ve achieved our goals in Asia, and now we’re expanding our technology around the world — in LATAM, we’re currently operating in Brazil and Mexico.

We’re looking for a Training & Quality Analyst with strong training, quality assurance, and process management experience. This role will be responsible for onboarding and coaching new hires, monitoring QA performance, and identifying improvement opportunities through data and feedback.

The professional will prepare support materials, lead continuous training efforts (including for BPO teams), and ensure alignment with global teams. A critical eye, strong communication skills, and the ability to document and improve processes are essential for success in this position.

Key Responsabilities

  • Training and coaching new hires to make sure they can perform in CX structure;
  • Conduct weekly quality evaluations with L1 agents to track our QA performance;
  • Identify QA markdown patterns and provide insights and feedback to leadership and management;
  • Conduct trainings and action plans to update the operation or recover bad performers on QA metrics;
  • Prepare guideline materials and maintain CX indicators reports;
  • Document and follow up processes with FD structure and make sure the team is up to date;
  • Participate in global alignment meetings with FD to negotiate and review current processes;
  • Conduct onboarding and continuous training for BPO teams.
  • Provide daily support to team members on their real time tasks.

    • Requirements

  • Advanced English (Conversation and Writing);
  • Advanced Google Suite (Google Sheets and Slides) or Outlook package;
  • Previous experience in training and development;
  • Previous experience in QA monitoring and evaluation;
  • Previous experience with processes and flowchart design;
  • Previous experience in continuous improvements.
    • Apply Now