• Leverage your technical and consulting skills to deliver high quality, impactful assessments through short-term engagements
• Take client issues from inception to resolution with white-glove care
• Partner with Enterprise Account teams to solve complex issues to drive contract renewal
• Provide rapid break-fix support to aid our clients in the moments that matter
• Expand your product knowledge across both CX and EX products
• Share your expertise with your team to drive fast resolution

A big focus within this team is to build out skills to elevate your own professional development, the client engagements and product knowledge mastery are key to your future. The experience you gain as a member of this team will serve as the foundation for your future success in a wide array of roles such as but not excluded to Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager or Solution Specialist.

• Onboard to core role and handle EPS reactive requests
• Understand new processes and metric expectations within EPS team
• Advance client initiatives by being the secondary point of contact on project level engagements for higher tier clients
• Shadow your senior peers as they perform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented

• Continue core role delivery
• Train on break fix support and how to assess risk of a break fix request
• Advance client initiatives by being the primary point of contact on project level engagements for higher tier clients
• Perform targeted reviews that involve analyzing a specific project for potential risk or looking for areas where industry best practices can be implemented
• Present final deliverables highlighting the strengths and areas for improvement

• Continue core role delivery
• Spend time on OKRs to develop gaps in internal processes (across departments where possible) that will improve our customer experience and resolution times
• Onboarding support to new team members and users at a client level
• Metric review and host internal trainings
• Lead break fix support engagements

• Bachelor’s degree from a competitive university
• 2-3 years of experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities)
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software and front-end development
• An ability to grasp clients’ needs and recommend value-added solutions
• Excellent verbal and written communication skills with English and Japanese fluency
• Strong problem-solving skills

• You’ll know you are a top performer when you consistently receive top satisfaction scores from our clients.
• You’ll become an authority in the breadth of the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
• We work in a supportive environment with opportunities to work both autonomously and collaboratively
• Fun, inviting, and inclusive team made up of passionate, kind, and smart people who exemplify what it means to be Customer Obsessed

• A comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.
• Private health insurance - top of the range coverage for medical and extras benefits.
• Wellness Reimbursement - JPY 34,000 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• JPY 185,000 Experience bonus to be used for an “Experience” of your choosing
• Experience Leave - additional 5 days a year to take for experiences!
• Commuter allowance - we take care of your public transport expenses to the office!
• Hybrid working environment - 3 days in office, 2 from home.
• Catered lunches in our Tokyo office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.