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Customs Management Leaders

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About the Team
At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.

YOUR MAIN RESPONSIBILITIES

  • Manage and oversee all import/export processes for B2C and B2B shipments.
  • Act as the primary contact for customs-related issues and ensure regulatory compliance.
  • Collaborate with 3PLs and internal teams to streamline customs processes and enhance productivity.
  • Provide guidance on customs laws and regulations to internal and external stakeholders.
  • Build and maintain relationships with customs operators and establish new connections as needed.
  • Identify and implement process improvements for efficient customs management.
  • Resolve any customs-related issues that arise during transportation.
  • QUALITIES WE'RE LOOKING FOR

  • Extensive experience (10+ years)  in customs management with in-depth knowledge of relevant laws and regulations.
  • Proven ability to collaborate effectively with 3PLs and internal teams.
  • Strong relationships with customs operators and the capability to establish new ones.
  • Excellent analytical and problem-solving skills with a results-oriented mindset.
  • Fluent in both the local language and English, with strong communication skills to clearly convey complex information.
  • What We Offer
    - Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
    - Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
    - Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
    - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
    - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
    - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
    - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
    - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

    Take the Next Step
    If this role excites you, apply today, we look forward to taking the next step with you.
    Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.