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Manager II, Customer Experience (6-Month Temporary Contract)
See more jobs from Rover Companyabout 2 months old
Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Are you a seasoned leader passionate about shaping exceptional customer experiences and driving strategic operational improvements? We're seeking a dynamic and results-driven Manager II, Customer Experience for a 6-month temporary contract to lead our European customer support operations. You will be instrumental in ensuring our pet parents and pet sitters/walkers receive outstanding service, driving operational excellence, and fostering a customer-centric culture. Reporting to the Global Director of Customer Experience, you will lead a large team to achieve and exceed service levels and performance goals.
*This is a hybrid position that has the minimum expectation to work out of our Barcelona Office in the Poblenou neighborhood two days per week on Mondays and Thursdays. For this reason, candidates must be based in Barcelona or willing to relocate.
What You'll Do:
What You'll Bring:
This 6-month temporary contract offers a fantastic opportunity to make a significant impact on our customer experience and operational efficiency. If you are a motivated leader with a passion for customer service, we want to hear from you!
Benefits of Working at Rover:
Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.