The Product Manager for Routing & Traffic Optimization is responsible for driving product innovation, operational excellence, and delivery experience by building and optimizing routing algorithms and evaluating strategic integrations. This role is pivotal in enhancing on-time delivery rates, boosting operational efficiency, and elevating user experience across Careem’s marketplace.

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Key Responsibilities

Marketplace Efficiency & Growth

• Collaborate with marketplace product teams to implement strategies that improve on-time deliveries and marketplace efficiency.

• Reduce cancellations, enhance order fulfillment rates, and minimize customer and Captain wait times.

Traffic & Routing Improvements

• Drive innovation in traffic and routing, benchmarking against global best practices.

• Evaluate and optimize between building proprietary systems vs integrating third-party providers.

• Prioritize and develop high-impact solutions to routing challenges.

Experimentation & Product Development

• Design, implement, and monitor experiments to validate hypotheses around delivery performance and efficiency.

• Use experiment results to iterate on product features and strategies.

Analytics & Performance Insights

• Partner with Analytics and Data Science to track marketplace metrics.

• Improve predictive models for demand surges, ETAs, and delivery reliability.

Routing ETA Optimization

• Enhance ETA prediction accuracy through improved algorithms that factor in traffic, Captain behavior, and other signals.

• Monitor and act on deviations in ETA across regions and verticals to ensure consistency and reliability.

• Implement real-time delay mitigation strategies and optimize supply utilization.

Cross-Functional Collaboration

• Align with Operations, Commercial, Engineering, Data & AI, and Finance teams to deliver scalable and cost-effective solutions.

• Represent the voice of customers and Captains in product decisions.

• Lead performance reviews and marketplace stand-ups to ensure transparency and alignment.

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Key Performance Indicators

• On-Time Deliveries

• Orders Per Hour (Captain Productivity)

• ETA Accuracy & Adherence

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Key Stakeholders

• Operations

• Commercial

• Engineering

• Data & AI

• Finance

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Qualifications

Education

• Bachelor’s in Engineering, Computer Science, Economics, Mathematics, or a similar quantitative field.

• MBA is a plus.

Experience

• 3–5 years of Product Management experience in tech, logistics, e-commerce, or mobility sectors.

• Exposure to ML models and routing/traffic systems is highly desirable.

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Skills & Competencies

• Strong analytical thinking with a data-driven mindset.

• Proficiency in data visualization tools (Looker, Tableau, Power BI).

• Deep understanding of marketplace mechanics and pricing/supply-demand models.

• Experience with A/B testing and rapid iteration.

• Outstanding communication and stakeholder management skills.

• Proven ability to lead in dynamic, cross-functional, and fast-paced environments.